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Career Opportunities

1/3

Technical Support Analyst

About EnergyWatch:
EnergyWatch is an entrepreneurial, private equity backed New York City-based provider of energy and sustainability management software-as-a-service and associated professional services to large commercial and corporate real estate, retail portfolios, industrial energy consumers, and utilities. By combining various streams of utility, weather, commodity market, metering, and building data in our integrated energy and sustainability management platform, we provide data-driven services and insights that save time and money, reduce risks, identify cost saving opportunities, and help clients track their sustainability goals, such as Net-Zero and Science Based Targets (SBTi).

Through our platform, we serve nearly a billion square feet of real estate, thousands of utility accounts, and ~$3 billion in annual utility spend across 49 states and 4 continents. Our clients range from mature sustainability veterans representing GRESB sector leaders, ENERGY STAR Partners of the Year, CDP A-listers, and progressive thought leaders, to companies just starting the sustainability journey with their first voluntary report(s), as well as clients simply interested in optimizing their utility bill management and reporting practices. We’re looking for a Technical Support Analyst to work alongside our Customer Success and Sales teams to ensure clients and prospects are receiving value from our platform, issues are documented, diagnosed, and resolved, and clients are turned into advocates!

What you’ll do:
• Become an expert in EnergyWatch’s watchwire platform
• Respond to email, live chat, and phone inquiries from existing clients and pilot prospects
• Diagnose, identify, and resolve client issues, escalating when necessary
• Advise client end users on the best way to use the software to meet their needs
• Document troubleshooting efforts and resolutions into company ticketing application
• Collaborate cross-functionally with other departments to work through technical issues
• Assist prospects during their trial period to ensure they understand the product functionality
• Work in coordination with Customer Success Managers to expand customer adoption of the application
• Contribute to the Support Knowledgebase
• Promote a self-service culture by referencing existing support tools
• Assist Customer Success and Implementation teams as directed
• Assist Executive team as needed

Who you are:
• Quick to learn new applications
• Detail oriented and thorough
• Demonstrated experience with technical troubleshooting
• Active listener who seeks to understand the root cause of issues
• Excellent oral and written communicator
• Energy and/or sustainability experience a plus
• Experience in a SaaS support environment is preferred
• Fluent in English
• Eligible to work in the US full-time

EnergyWatch offers:
• 100% remote work, or hybrid if you prefer
• Competitive salary commensurate with experience
• 401(k) and company contribution
• Paid vacation and holidays
• Health insurance, with company contribution

Application Requirements:
1. Resume
2. Explanation of why you’d be a good fit for our company
3. Send all the above to hr@energywatch-inc.com

Remote or New York City
2/3

Data Processing Analyst

About EnergyWatch:

EnergyWatch is an entrepreneurial, private equity backed New York City-based provider of energy and sustainability management software-as-a-service and associated professional services to large commercial and corporate real estate, retail portfolios, industrial energy consumers, and utilities. By combining various streams of utility, weather, commodity market, metering, and building data in our integrated energy and sustainability management platform, we provide data-driven services and insights that save time and money, reduce risks, identify cost saving opportunities, and help clients track their sustainability goals.

Through our platform, we serve nearly a billion square feet of real estate, thousands of utility accounts, and ~$3 billion in annual utility spend across 49 states and 4 continents. Our clients range from mature sustainability veterans representing GRESB sector leaders, ENERGY STAR Partners of the Year, and progressive thought leaders, to companies just starting the sustainability journey with their first voluntary report(s), as well as clients simply interested in optimizing their utility bill management and reporting practices. Regardless of the ultimate end use case(s), timely, accurate, and complete data is paramount to energy and sustainability management and reporting. We’re looking for a Data Processing Analyst to work alongside our Customer Success team to ensure utility data is accurately integrated, delivered, and made available to the client within our platform.

What you’ll do:
• Work with Customer Success and Implementation teams to stand up new clients, with a focus on communication, speed, and data quality
• Review audit results for utility invoices and determine next steps
• Communicate with utility companies and energy suppliers to manage billing issues
• Obtain required data from clients, format and reconfigure as necessary, and set up within EnergyWatch’s watchwire platform
• Identify and resolve data gaps
• Ensure utility data is delivered and accurately captured in a timely manner
• Assist Customer Success and Implementation teams as directed
• Assist Executive team as needed

Who you are:
• Detail oriented
• Eager to learn
• Experienced with Microsoft Excel
• Excellent oral and written communicator
• Able to handle deadlines, high stress situations, and effectively resolve conflicts
• Fluent in English
• Experience with utility data and invoices is a plus
• Eligible to work in the US full-time
EnergyWatch offers:
• 100% remote work, or hybrid if you prefer
• Competitive salary commensurate with experience
• 401(k) and company contribution
• Paid vacation and holidays
• Health insurance, with company contribution

Application Requirements:
1. Resume
2. Explanation of why you’d be a good fit for our company
3. Send all the above to hr@energywatch-inc.com

Remote or New York City
Senior Software Engineer
3/3

Senior Software Engineer

About EnergyWatch:

EnergyWatch is an entrepreneurial, private equity backed provider of energy management services and technology to large commercial and corporate real estate portfolios. EnergyWatch helps clients minimize energy consumption, costs, and emissions and improve sustainability through energy analytics, procurement, utility budgeting and reporting, and real-time consumption analytics.

Through our proprietary cloud hosted energy management platform, EnergyWatch identifies and analyzes the interactive effects of operational and capital improvements on utility supply and delivery costs; measures, verifies, and reports on key performance indicators; and summarizes the results for key decision makers.

We’re always working on cool and cutting-edge tech that will help us build and scale for rapid growth. We’re looking to bring on talented programmers who will be instrumental in helping EnergyWatch achieve this vision!

What you’ll do:

  • Work as a key full-stack software engineer of a high performance product development team
  • Work directly with the firm’s Partners and tech team on developing its industry leading energy management and analytics platform

Who you are:

  • Team player
  • Detail oriented
  • Strong analytical, verbal & written skills
  • Eager to learn and stay up to date on industry trends
  • Agile software development experience, preferably Scrum

Minimum Qualifications:

  • Bachelor’s degree in Computer Science or equivalent practical experience
  • 7 years of software development experience, or 5 years with an advanced degree
  • Strong hands-on experience with OOP in Java, Python or JavaScript
  • Strong relational database design and optimization skills (PostgreSQL preferred)
  • Some experience mentoring junior developers

Ideal Technical Experience:

  • Languages – Java, Python, Javascript, SQL
  • Frameworks – Sprint Boot, Java Play, ReactJS, AngularJS, Django
  • Programming Techniques – Microservices, RESTful APIs, OOP, Concurrency (threading)
  • Relational DB – Relational databases (PostgreSQL), experience with an ORM (Ebean), TimeScale DB
  • NoSQL / MQ – Redis, ElasticSearch, RabbitMQ
  • Tools – Git, NPM, Grunt, Bower
  • Platforms – Heroku, AWS, Unix/Linux and associated shell scripting languages
  • Other – Experience with software design patterns, unit testing, performance / memory analysis

EnergyWatch offers:

  • Competitive salary
  • 401(k) and company match
  • Paid vacation and holidays
  • Company paid health insurance
  • New open layout office space one block from Penn Station

Application Requirements:

  1. Resume
  2. Samples of your work (website, Github, Stack Overflow, etc)
  3. Explanation of why you’d be a good fit for our company
  4. Send all of the above to hr@energywatch-inc.com
New York or Remote